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Frequently Asked Questions



We have collected some of the most frequently asked questions about Silent Wings from the forums. Look here first if you have any questions or problems related to Silent Wings products.

Table of Contents

[1] General Questions
[1-1] Is there a CD/DVD version?
[1-2] Can I buy with a credit card?
[1-3] Does Silent Wings support online multiplayer?
[1-4] Which sceneries will be available?
[1-5] Will there be any support for 3rd party add-ons?

[2] Troubleshooting
[2-1] The program crashes when clicking the "Quick Flight" or "Fly Now" buttons.
[2-2] I get an error message claiming that my graphics card does not support texture compression
[2-3] I get an error message saying that my graphics card does not support "Pbuffers"

[3] Licenses
[3-1] Where do I download the license key?
[3-2] My computer isn't connected to the internet, how do I get my license key?
[3-3] I just bought a new computer or hard drive and now Silent Wings will not run anymore! Why?

[1] General Questions

[1-1] Is there a CD/DVD version?

Unfortunately not. We had a DVD version, but it turned out that most people didn't want to wait for delivery of a CD when they could just download it immediately.

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[1-2] Can I buy with my credit card

Yes you can. The simplest way to pay with a credit card is to use the PayPal system in our web shop. There you can enter your credit card details and your license will be available immediately.

If you are in a country where PayPal is not supported, or if you'd rather not use PayPal, you can send us an email on "info@silentwings.no", and we'll send you a form for credit card payment which will be handled manually.

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[1-3] Does Silent Wings support online multiplayer?

Yes, multiplayer is supported since v1.06.

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[1-4] Which sceneries will be available?

The standard version will include a scenery around the Lake Tahoe area on the border between Nevada and California in the U.S. This area will be extended with some free downloads that will connect to the default terrain.

Next up will be the European Alps which will be released during spring 2005.

After that we will work our way through Germany, France and the U.K. No release dates have been set for this yet.

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[1-5] Will there be any support for 3rd party add-ons?

Yes, we will release a set of tools for creating scenery and aircraft. The scenery generation tools will support elevation data from various sources with varying resolution, including USGS DEM (10-30m), SRTM (90m) and Gtopo30 (1km). In addition there will be tools for generating textures based on georeferenced imagery, for example satellite images or aerial photos.

For generating aircraft we will release a tool for creating aerodynamics models and one tool for setting up the 3D models. The aerodynamics can be created either from a set of standard templates or built entirely from scratch (all the way down to the CFD analysis...). The 3D models can be built from custom made LightWave or 3D Studio models, or imported from Microsoft FS2002/FS2004 MDL files.

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[2] Troubleshooting

[2-1]The program crashes when clicking the "Quick Flight" or "Fly Now" buttons.

Please check that you have the latest drivers for your graphics card. Most crash errors have been resolved by upgrading the graphics drivers. The latest version of the drivers can be found on the manufacturers web sites, for example www.nvidia.com or www.ati.com.

If you have a motherboard with the NVIDIA NForce or NForce 2 chipset, you should also upgrade the NForce drivers. Older versions of these drivers have been known to cause program crashes. Updated drivers can be found at www.nvidia.com

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[2-2] I get an error message claiming that my graphics card does not support texture compression

Older graphics cards such as the NVIDIA TNT 1/2, Matrox G400 ATI Rage 128 etc do not support some of the features that are needed to run Silent Wings in a satisfactory manner. If you have one of these cards the only option is to upgrade your graphics card. However, if you have a newer card, this error message may occur if you have very old graphics drivers. Please upgrade to the latest version by visiting the manufacturers web site.

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[2-3] I get an error message saying that my graphics card does not support "Pbuffers"

This error message often occurs if you have old graphics drivers. Please upgrade to the latest version by visiting the manufacturers web site. This error may also occur if you have a very old graphics card which does not support the newer features needed to run Silent Wings. However, the most common reason for this error is old drivers.

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[3-1] Where do I download the license key?

Just start Silent Wings and click License Manager. Next, select "Silent Wings Simulator" and click Acquire License.

Please note that the first time you start Silent Wings, this will happen automatically.

Next, select Start Registration. Then you will be taken to a registration web site where you can do one of the following:

  • Register a 14 days demo license
  • Purchase a full license
  • Download a license key which has been paid for

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[3-2] My computer isn't connected to the internet, how do I get my license key?

From another computer that is connected, go to the following web page:

http://www.silentwings.no/licence/register2

Here you must log in with your user name and password. Next you can enter the values Key1 and Key2 from the Silent Wings registration dialog box.

Just follow the instructions to register your license.

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[3-3] I just bought a new computer or hard drive and now Silent Wings will not run anymore! Why?

Your license key is tied to your computer. When you buy a new computer you need to transfer your license key to the new computer. Just send us an email on info@silentwings.no with your silentwings.no user name and the old license key (if you have it), and we'll transfer it for you.

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